Case Study

OmniFlow Autonomous CRM Agent

Client: Apex Global Logistics

View Live System

Multi-modal AI agent that triages incoming client logistics requests, verifies shipment statuses, and drafts personalized responses.

Challenge

Overwhelming volume of repetitive customer inquiries and complex manual dispatching causing delayed turnaround times.

Solution

Engineered a secure autonomous agent using PHP backend orchestration, vector search for knowledge retrieval, and webhook bridges to live shipping databases.

Results

Reduced average response time from 6 hours to 45 seconds, automating 78% of routine support requests with 99.4% factual accuracy.

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